Service

HOW TO SUBMIT YOUR WATCH FOR SERVICE

You may find it necessary to return your timepiece for service. We look forward to serving you. The guidelines below will help you submit your watch for repair to our service facilities.

If you live in the United States, we recommend you send your watch via insured carrier to our Torrance, CA facility as this location is better equipped to handle large volumes of repairs and inquiries. Package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish returned.

Address your package to:
COA
Attn: Customer Service
1000 W 190th St
Dept R
Torrance, CA 90502-1040

You may also send the watch to our regional locations in Dallas, TX or Atlanta, GA, but as they are smaller facilities, their processing times may be longer than that of the Torrance location. 

Include a detailed letter describing what repairs you would like performed as well as a daytime telephone number, email address, and your return address. Be sure to keep a copy of your letter for your records, and note the case and serial numbers.

If desired, you may use our printable PDF form.

If you submit your repair within your warranty period, please be sure to include your completed warranty card or proof of purchase detailing the date and model. For out-of-warranty work, or for work not covered by the warranty, an estimate detailing such costs will be sent to you prior to proceeding with the repair. Chargeable repair work will not commence until we have received your approval. You may authorize Citizen to proceed with the repair by mailing in a check, cash, or money order. Please note: We are unable to quote exact repair prices via email or telephone as actual parts needs cannot be determined until our technicians have had an opportunity to review your timepiece.

Turnaround time varies by time of year, but generally runs about 8 business days after approval and payment of an estimate. Warranty work will flow through without an estimate and is usually completed within 8 business days after receipt.

The following authorized Citizen Watch service centers can also handle repairs and related services for your timepiece.

ATLANTA, GA
Hurley Roberts Service Co.*
6990-C Peachtree Industrial Blvd.
Norcross, GA 30071
Tel: 770-263-8669 / 800-896-8669, Monday - Friday 10:00AM to 4:00PM ET
Website: www.hurleyrobertsservice.com
Email: customerservice@hurleyrobertsservice.com

DALLAS, TX
Citizen Service Agency*
Eastside Atrium
800 E. Campbell Rd.
STE 200
Richardson, TX 75081
Tel: 972-234-4900, Monday - Friday 8:00 AM to 2:00PM CT
Website: www.citizenwatchserv.com
Email: service@citizenwatchserv.com

SAN JUAN, PUERTO RICO
N.T. Precision**
151 Calle Tetuan Ste 4
Frente Camara Commercio Viejo
San Juan, Puerto Rico 00902
Tel: 787-724-7288

* No radio control, satellite or Proximity series repair at this location
** No dive watch, radio control, satellite or Proximity series repair at this location

Our Address:
COA

Attn: Customer Service
1000 W 190th St
Dept R
Torrance, CA 90502-1040

Our Contact Information:
Tel: 800-321-1023 ext. 4234, Monday - Friday 10:00 AM to 6:45 PM ET
Email:
customerservice_US@citizenwatch.com